Frequently asked questions
What is the return policy?
You have 30 days from delivery to request a return. Items need to be unused and in their original packaging, with proof of purchase.
Email us at info@montesstorytime.com to start a return and we'll send you a return shipping label with instructions. If anything arrives damaged or incorrect, contact us right away and we'll make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Standard shipping is free on every order — no minimum spend, and no surprise charges at checkout. Every order ships with tracking, and US orders arrive with duties already paid, so there's nothing to pay on delivery.
Delivery times depend on the item: furniture and Pikler sets ship from our US warehouse in 3–7 business days, and toys and smaller items arrive in 5–9 business days. The estimate for each item is shown on its product page.
Need it faster? Express Insured Shipping is available at checkout for a flat $5.